Finning plays its part to put customers first

Finning plays its part to put customers first

Finning UK & Ireland, exclusive Cat® equipment and parts dealer in the UK and Ireland, hosted more than 30 customers for an event at its National Distribution Centre in Cannock, Staffordshire, on November 13, 2019. The event gave customers chance to meet the people behind the parts service and to hear the plan Finning has for the future.

Machine performance directly impacts a business’ bottom line, so parts service and availability are a key part of the relationship between Finning and its customers. Finning understands the importance of parts fulfilment and service to its customers and the frustration they feel when things don’t run perfectly. The event was devised to help build relationships with some of its existing customers and give them the chance to see all the work that goes on behind the scenes to get them the parts they need to keep them operational and earning.

At the National Distribution Centre in Cannock, Finning houses its vast engines and parts stock, comprising of over 60,000 product lines that can be shipped anywhere within the UK and Ireland. From new parts, designed and built to deliver maximum performance, to remanufactured and used parts, offering more cost-effective alternatives, Finning supplies genuine Cat parts to its customers to keep them up and running.

“We don’t have a fleet of autonomous robots to fulfill orders the second they come through. We’re a team of human beings, which means we’re not perfect, but it also means that we care about our customers and aspire to deliver a better service”, explained Peter Seaman, Customer Experience and Marketing Manager at Finning UK & Ireland. “The event gave us the chance meet our customers face-to-face and show them how we’re developing our parts direct service based on their feedback, so it works more efficiently.

“Our goal is to make the whole process of buying parts quick and easy for our customers. Whether it is new, remanufactured or used parts, Finning can get the parts our customers need when they need it. We also offer a parts consultation service where one of our specialists can discuss your needs with you directly, offering hands-on support and specialist advice.”

During the event, customers saw the whole online ordering process and were able to track the order in real-time from product search and selection to it being picked in the warehouse and prepared for delivery. They were also given an insight into some of the other ground-breaking services offered by Finning including Finsight, a proactive monitoring and analysis program available to customers to help prevent premature failure of machines and prolong service life.

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