R&R Direct, the sole deployment partner for TrackUnit and now Satrak, employs a team of engineers that operate across the UK and Ireland. Specialising in tracking and immobilisation solutions for plant and machinery, R&R works with major plant hire companies as well as commercial fleet operators.
Initially selected to support one new nationwide contract, the improvements in working practices and management reporting realised by BigChange have resulted in the award of a second new UK wide contract which will see a doubling of the R&R workforce in 2021.
Implemented during the first COVID lockdown the cloud based, 5-in-1 BigChange system has transformed every aspect of the business from planning of engineers’ schedules through to cashflow management.
“We implemented BigChange in the middle of the biggest crisis to hit UK business in a generation,” commented Ross MacLeod, Managing Director of R&R Direct. “We had just won a major deal and whilst we knew we could deliver on the day-to-day service side of the contract we needed improved back office support and management reporting.
“BigChange allows us to plan, not just days but weeks in advance, it improves communication across the board and it allows us to monitor the mobile operation for KPI reporting and health and safety monitoring. And that’s just the tip of the iceberg,” MacLeod continued. “With BigChange our engineers can work smarter and therefore faster; they can look at their workload in advance and research unfamiliar plant, they can access previously completed risk assessments and equipment history and we have even started compiling our own reference library.”
Providing a single platform CRM, Job Scheduling, Mobile App, Vehicle Tracking and Online Portal, the BigChange solution has joined up previously disparate working practices within R&R. An integrated solution BigChange is saving administration resource, improving reporting and boosting customer service with real time updates. BigChange is also helping R&R reduce costs, improve cashflow and boost productivity.
“We know we are good at what we do but now, with the help of BigChange, we can prove it,” concluded MacLeod. “This has helped us navigate the challenges imposed by the current crisis and has put us in the best possible place for future expansion.”