CCTV Monitoring, one of the fastest-growing construction site CCTV installation and monitoring businesses in the UK, has rolled out a mobile workforce system as part of a cloud-based business system from Leeds-based BigChange.
Equipped with rugged tablets running a 5 in 1 app called JobWatch, CCTV Monitoring engineers are tracked and connected in real-time to the central system giving management 24/7 visibility of their field operations.
CCTV Monitoring has a team of CCTV and security specialists with engineers that can be deployed quickly nationwide to provide a complete CCTV service from site assessment to installation, monitoring and servicing. The company also operates a 24 hour monitoring station to protect key building sites across the UK for many of the biggest names in industry including Kier, Balfour Beatty, Morgan-Sindall, Galliford Try, Willmott Dixon and Skanska.
BigChange has provided a complete end-to-end solution to CCTV Monitoring which handles the entire business process. From logging incoming service requests on CRM software, to work scheduling and job allocation, through to routing and tracking to live job reporting, invoicing and management reporting.
“We knew straight away that BigChange provided a tremendous opportunity to improve the way we worked. The potential became very clear when we installed some large screens in the office and we could all immediately see our entire operations in real time and see the exact status of each job,” says Stuart Capstick, Managing Director of CCTV Monitoring. “BigChange really has revolutionised our business and it helps that it is very intuitive, very easy to use; it’s just ‘out there.”
With BigChange CCTV Monitoring has improved the way resources are allocated as the system gives an instant overview of each engineers’ location, status and capability. Linked to GPS trackers on their vans, engineers use their tablets for navigation, job sheets, timesheets, parts ordering and vehicle safety inspections. The devices can also be used for capturing time and location stamped photographs; providing indisputable evidence from site should future customer queries arise.
Customer service has also had a big boost through improved communication with clients. With better and more up to date information clients are kept in the picture with emails with expected time off arrival on site and job completion reports, backed up with photographs from site.
Founded 2005, CCTV Monitoring was formed to resolve the problems caused by opportunistic and professional theft from construction sites by using cost effective, technologically based CCTV alternatives to manned guards. After consolidation last year, CCTV Monitoring is expected to grow by 40 percent in 2019 with expansion not only in the construction sector but also into new markets and new areas of service such as access control and fire prevention.
“The thing about BigChange is that we are no longer constrained as a business. We can expand freely without needing to worry about our IT capability – it is all on the cloud and mobile,” Capstick explains.
