JLG Industries, Inc., an Oshkosh Corporation company and a leading global manufacturer of aerial work platforms and telehandlers, has announced upgrades to its service facilities and competencies in Northern Europe to meet the growing demand from its domestic and international customers for faster service and an extended package offer.
The facility in Bremen (northern Germany) is the first of JLG’s workshop facilities to receive an upgrade. The renovated Bremen service location includes two overhead cranes and fully-equipped mobile service vehicles. The covered service workshop area is close to 1,000m², in addition to almost 2,500m² of secure equipment storage.
The upgraded centre in Germany accommodates inspections, maintenance, and repairs for all brands of lift and access equipment. The list of services includes quarterly and annual inspections, preventive and planned maintenance, light and heavy repairs, and refurbishment.
Later this year a purpose-designed, state-of-the-art facility will open in Stockholm, Sweden. The workshop, training, parts, and office building will span 2,500m² with an additional storage area of >20,000m².
Our workshop in Moscow has also been completely refurbished and the enhancements currently being implemented at our Milan, Italy workshop, will adhere to Oshkosh’s stringent safety standards.
“We provide comprehensive service for JLG and non-JLG branded equipment to help maintain the overall health of our customers’ mixed equipment fleets,” said Willie van Ryneveld, Director Customer Care for EMEAIR.
“Strategically located service locations, like the one in Bremen, enable us to respond more quickly to the needs of our customers and their customers, increasing the amount of uptime of their machines, which enhances productivity and drives down TCO (total cost of ownership).”
As part of its ongoing commitment to support its customer base and service centres, JLG has a network of service provider partners throughout the EMEAIR region and a dedicated parts distribution centre in Born, The Netherlands.
“More improvements lie in service response times and planning”, Willie continues. “Special technology is utilised to formulate the optimal schedule for our service teams and customers. Due to this schedule optimisation we can comply with service-level agreements and minimise travel time, overtime and costs. The result of this are significantly improved response times for our customers, resulting in increased uptime of their assets. The technology will be implemented over the summer. Though final results cannot be quantified yet, we have high expectations of this in support of our vision to grow our service business and reduce response times.”
Lastly, JLG has introduced service agreements, which offer customers a predicted rate on maintenance and repair, delivering more control over total costs of ownership. These agreements consist of features such as spare parts, repairs and regulatory inspections. The agreements are scalable – customers have a choice between periodic and full-service agreements. Regular inspections are part of both agreements if local regulations allow.
“Service agreements help to maintain equipment repairs and come at a pre-determined cost, thereby offering a hedge against rising parts and labour costs. Through service agreements, equipment owners receive maximum protection. By paying a pre-determined rate for service, parts and repair costs; the surprise element is taken away from operating a fleet.”
Through the JLG Service Agreements program, JLG aerial platform and telehandler owners have access to all service records and are assured that their equipment is serviced with OEM parts. The program will lower equipment maintenance costs and can potentially increase resale value.
