MCS has launched its new E-Sign functionality within its rental management system, MCS-rm. E-Sign has transformed the way rental companies do business with their customers, improving process consistency by making it simple to sign quotes and contracts on any device.
E-Sign links directly to the operational MCS-rm hire solution, automatically storing signed quotes and contracts in the right place in your hire system letting the rental company see what has been signed, when it was signed and who signed it. Ensuring contracts are digitally signed ahead of delivery helps to eliminate mistakes, improve communication and further enhance customer experience as customers receive a fast flawless service first time, every time.
Chris Clarke, Development Manager for MCS explains, “Your customers will no longer have to print, sign, scan and email you their signed contract. Now all your customer needs to do is to open the contract and to sign it digitally by clicking the ‘accept’ button, whether they open it on a mobile or desktop PC. The hire company receives the contract acceptance instantly. You manage the contract process without using paper and the PDFs are completely tamper-proof. The E-Sign process improves the whole customer experience by offering your customers real convenience especially when they are based on site without easy access to a PC or a printer.”
Chris continues, “Signing documents digitally is more common in other industries. We’ve experienced so much interest from customers with our digital document signing as they realise it will enable them to close more business in a faster but completely secure way.”
With E-Sign breaking new ground in the hire industry, MCS leads the market in providing innovative, real-world hire software solutions that streamline operational processes.