BigChange is helping hire companies monitor plant and equipment damage to improve the management of reclaim charges.
On return to hire depots, operators often discover damage but have little proof of the condition prior to hire and are unable to claim for damages or missing accessories.
The BigChange Job Management Platform provides an audit track of condition of all assets, with inspection reports supported by time and location referenced photographic evidence, including photos taken on site when delivered and collected.
Drivers and engineers equipped with BigChange-enabled smartphones or tablets are guided through on-screen workflows to ensure inspections are consistent and complete. With inspections at the depot and then onsite on delivery and on collection, indisputable evidence of subsequent damage or missing components is recorded on job cards allowing reclaims to be made with confidence.
BigChange is a complete job management platform bringing together customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management, and online portal into one simple to use and easy to integrate platform.
Powered access company Quick Reach has reported a 200 per cent increase in damage charges by using BigChange to accurately record damages. “The ability to capture and record information, including photographs, at every stage which has resulted in the tripling of our damage charges,” said Dorricott, Operations Director at Quick Reach.
The damage issues are meanwhile compounded where expensive plant or equipment is involved. GAP Survey for example hires out specialist survey equipment and uses BigChange to manage the whole operation with all hired equipment being accurately logged and tracked. Tablets are used to photograph equipment prior to despatch, on delivery and when collected with GPS location and time recorded automatically with each image. For added security drivers can also photograph at handover so there is a record of the person taking delivery.
“We invest in the very latest surveying equipment including costly instrumentation which is often supplied with a box full of accessories,” says Jim Burke, GAP’s Survey & Safety Division Manager. “In the past we didn’t have a way to provide proof when making a claim for damage or any missing accessories.”
“BigChange has changed everything by providing indisputable evidence when equipment and accessories are returned damaged or incomplete. It’s put an end to the challenging conversations we used to have – the digitally held records remove any doubts. Customers are much happier now we can show them tangible evidence for the first time. BigChange has eliminated what used to be a major management headache,” Burke adds.
