As part of its ongoing customer service programme, Marshall Fleet Solutions has launched Marshall ASSIST, a dedicated contract maintenance operation devised by the company to maximise customer’s fleet uptime through a range of optimised maintenance and repair programmes.
According to Mark Howell, managing director at Marshall Fleet Solutions, “Marshall ASSIST is a unique total service support programme that has been designed exclusively by MFS, specifically for our customers. With Marshall ASSIST contract maintenance plans, it is our aim to maximise the reliability and uptime of customer’s vehicles, so that their fleets are out on the road, earning revenue for their business at all times.”
Across each and every product and service within its portfolio, MFS is currently working with the latest technology to ensure that its customers are provided with the best products, with the best service, and with the best aftermarket support at all times.
Mark continues, “Uniquely, Marshall ASSIST contract maintenance programmes are tailored to individual customer needs, allowing them to decide the level of support that is right for their fleet.”
Marshall ASSIST covers both transport refrigeration requirements and tail lift/lifting deck equipment (or both), through three different levels of comprehensive support.
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These flexible plans have been devised exclusively by MFS to provide a range of fixed cost, service and maintenance packages that will give customer the optimum level of product support to keep their fleets operating efficiently and effectively.
With Marshall ASSIST, customers can fix their service and maintenance costs over a specified term that suits their individual business operations, and fleet profile, including equipment, age and running hours.
Marshall ASSIST gives customers the benefit of pre-planned service, maintenance and repairs by the industry’s most experienced engineers. Unlike any other service provider, MFS operates wholly-owned regional and local branches so that they can support its customers wherever they are located, at any time. One call is all it takes to get through to the MFS 24/7/365 customer support team who will manage all maintenance and repair requirements from start to finish. No other single provider can match the scope and coverage available through MFS for transport refrigeration and ancillary equipment support.
“Transport and logistics are changing rapidly and no more so than here in the UK. That is why our Marshall ASSIST programme offers flexible duration, fixed cost budgeting and a reduction in fleet administration at its core. Customers tell us how long they want their cover to run, and all this is undertaken at a fixed monthly cost per vehicle, so that there are really no surprises when it comes to maintaining the fleet, whilst giving complete peace of mind for the duration of the agreed contract,” commented Mark Howell.
For those companies not ready to commit to a contract initially, MFS also provides the PAYGO option, which allows them to manage all fleet maintenance requirements on a simple and easy ‘pay as you go’ basis.
